Welcome to Shrashti Physio Devices. This Cancellation & Refunds Policy explains the terms and conditions related to order cancellation, refunds, replacements, damaged products, failed deliveries, and return-related processes for products purchased through our website or associated platforms. By placing an order with us, customers agree to the terms outlined in this policy.
Our goal is to provide a smooth and transparent shopping experience while ensuring customer satisfaction for all physiotherapy, rehabilitation, wellness, and healthcare products purchased from Shrashti Physio Devices.
Customers may request order cancellation before the product has been shipped or dispatched from our warehouse. Once an order is processed for shipping or handed over to the courier partner, cancellation requests may not be accepted.
To request cancellation, customers must contact our support team with complete order details including:
Cancellation requests are reviewed by our team, and confirmation will be provided based on the order status.
Order cancellation may not be accepted under the following situations:
In such cases, customers may need to follow the return or replacement process if applicable.
Shrashti Physio Devices reserves the right to cancel any order under certain circumstances including:
If an order is canceled from our side after payment is received, eligible refund amounts will be processed according to our refund timelines.
Refunds may be approved under the following conditions:
Refund approval depends on verification of the issue and compliance with our policy guidelines.
Refunds may not be provided in the following situations:
Certain physiotherapy, wellness, and healthcare products may not qualify for refunds due to hygiene or safety concerns.
Customers are requested to inspect products immediately upon delivery.
If a damaged, defective, or incorrect product is received, customers must contact us within 48 hours of delivery with:
Our team will verify the complaint and may offer:
Failure to report issues within the required timeframe may result in rejection of claims.
Replacement requests may be accepted if:
Replacement approval is subject to stock availability and verification by our support team.
If the same product is unavailable, customers may be offered:
Once a refund request is approved, refund processing timelines may vary depending on payment method and banking systems.
Estimated refund timelines:
Refund timelines may vary due to banking procedures or payment gateway delays.
For Cash on Delivery orders, refunds are generally processed through:
Customers may be asked to provide valid bank account or UPI details for refund processing.
Depending on the reason for return, shipping responsibility may vary:
Customers should securely pack products before return shipment to avoid transit damage.
Products eligible for return must:
Products failing inspection after return may not qualify for refunds or replacements.
Customers should raise return or refund requests within the specified timeframe mentioned for the product category.
Late requests may not be accepted.
Some products may have slight differences in:
Due to lighting, photography, screen display settings, and manufacturing variations, actual products may appear slightly different from images shown online.
Such minor variations are generally not considered defects.
Certain physiotherapy and healthcare equipment require proper handling and usage.
Customers are advised to:
Damage caused by improper handling, misuse, electrical faults, unauthorized repair, or negligence may not qualify for refunds or replacements.
If a delivery fails due to:
The order may be returned to us.
Refunds in such cases may be processed after deducting shipping and handling charges if applicable.
Shrashti Physio Devices reserves the right to reject refund or replacement requests if:
Our verification team’s decision will be considered final in such situations.
Exchange requests may be accepted only in eligible situations depending on stock availability and product category.
Customers must contact support before sending any product for exchange.
Unauthorized returns may not be accepted.
Customers may request changes to:
Only before shipment confirmation.
Once dispatched, modifications may not be possible.
Customers are advised to:
Unboxing proof may help faster claim verification for damaged or missing products.
Products purchased during:
May carry special refund or return conditions.
Some discounted products may be marked non-returnable or non-refundable.
Customers will receive refund-related communication through:
Please ensure registered contact information is accurate.
Customers are responsible for:
Failure to follow guidelines may impact refund eligibility.
While we work with trusted courier partners, Shrashti Physio Devices is not fully responsible for delays caused by:
We will still make reasonable efforts to assist customers in tracking and resolving shipment issues.
To prevent misuse and fraudulent activities:
Customers may be contacted for verification purposes before approval.
For cancellation, refund, replacement, or return-related assistance, customers may contact us using the details below:
Shrashti Physio Devices
Phone: (+91) 99685 39596
Email: Shrastiphysiodevices1995@gmail.com
Office Address:
Building No. 388, 1st Floor, Near Tula Ram Public School,
Marble Market, Mangolpuri, Delhi – 110085, India
Shrashti Physio Devices reserves the right to modify, update, or revise this Cancellation & Refunds Policy at any time without prior notice.
Customers are encouraged to review this page periodically for the latest updates and terms.
By placing an order with Shrashti Physio Devices, customers acknowledge that they have read, understood, and agreed to this Cancellation & Refunds Policy along with all associated website terms and conditions.
